Slots / Mobile
These terms set out the rules between you and jililive1 for every account action — from opening your wallet to placing a wager. Access and eligibility depend on your local law and the regions we serve, so read this before you proceed.
By creating an account on jililive1, you agree to these terms in full. They apply to every session, transaction, and support interaction you have with us. We may update these terms when our services change or when regulatory requirements shift — continuing to use your account after a change means you accept the updated version. Where local law in Bangladesh restricts or limits access to online gaming services, eligibility depends on that law and the regions we currently serve. We do not extend access beyond those boundaries. Your account is personal and non-transferable. You may not share login credentials, allow a third party to operate your account, or open more than one account per person. Violations may result in account suspension pending review. Transactions processed through Upay or Bank Transfer are subject to the limits and verification steps shown in your account wallet section. We apply identity checks in line with the account verification process visible after login. If a transaction is flagged during review, we will contact you through the support channel on record. These terms do not override any consumer rights you hold under applicable Bangladesh law. Where a clause conflicts with a mandatory local rule, the local rule applies to the extent of that conflict.
Not every action on the platform falls under the same rule. Understanding what this policy covers — and what sits outside it — helps you know where to direct a question.
These terms govern registration, login, session activity, and account suspension or closure. Any action taken while signed in falls within this scope, including wallet top-ups and withdrawals processed through your account.
Deposits and withdrawals made via Upay or Bank Transfer are covered here. The specific limits, processing steps, and verification requirements are shown inside your account wallet area and form part of these terms by reference.
Game content supplied by PlayStar, Pragmatic Play, PG Soft, and CQ9 is governed by those studios' own content licences. We make that content available in our lobby, but the underlying game mechanics and rules sit with the provider.
External payment processors, device operating systems, and mobile network providers operate under their own terms. jililive1 is not responsible for service interruptions, fees, or policy changes introduced by those third parties.
These terms are not one-sided. You have concrete actions available to you at any point during your account's life. If something in your account record looks wrong — a transaction amount, a personal detail, a wallet entry — you can raise it directly. Open the account settings page after login to review your registered details; the fields there show exactly what we hold on file. To correct a name, contact number, or linked payment method, follow the update path inside account settings or contact our support team with the relevant documentation. If you want to understand why a transaction was flagged or why an account action was taken, submit a query through the support channel and we will respond with the reason. You also have the right to request closure of your account at any time by contacting support. Account closure stops new deposits and wagers; any confirmed balance at the point of closure is handled according to the withdrawal process shown in your wallet.
Log in and open account settings to see every detail we hold: your registered name, contact information, linked payment method, and transaction history. Nothing is hidden from your own account view.
Use the edit fields in account settings for standard updates. For changes that require document verification — such as a name correction — contact support directly with the supporting document and we will process the update.
If an account action or transaction outcome is unclear, send a support request referencing the relevant date and amount. We will reply with a plain explanation of what happened and what steps, if any, are available to you.
Contact support to close your account. We will confirm closure in writing, stop all new activity, and walk you through the final balance withdrawal if one applies.
If a clause in these terms raises a question or you need to act on a right described above, use the contact routes published on the site. We do not operate undisclosed channels — the paths listed here are the ones that reach our team.
Open the chat icon from any page while logged in to speak with our support team about a terms or account query in real time.
Send a written query to the support email address listed in the Contact section of the site. Include your account reference and the specific clause or transaction you are asking about.
The Help Centre published on the site covers common terms questions with step-by-step account guidance. Check there first for faster answers on wallet, verification, and closure topics.
Our approach to your account data follows the principles set out in our Privacy Policy, which these terms incorporate by reference. Here is how the key areas work in practice.
We keep account and transaction records for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of what we hold by contacting support with your account reference.
We use cookies to maintain your session and to understand how the lobby is used. You can manage cookie preferences through your browser settings. Disabling session cookies may affect account login and wallet functions.
Your account password and any two-step verification linked to your login are your responsibility to keep secure. If you suspect unauthorized access, contact support immediately using the live chat or email route so we can review and act on it.
When these terms change, we post the updated version on this page with a revised date. If the change is material, we will notify you at the contact address on your account before the new terms take effect.
These are the questions we hear most often about how these terms work and what they mean for your account.
Eligibility depends on your local law and the regions jililive1 currently serves. If access is available in your region, opening an account means you accept these terms. Where local law restricts online gaming, those restrictions take precedence over anything stated here.
We post the updated terms on this page and note the revision date. For material changes, we will send a notice to your registered contact before they take effect. Continuing to use your account after that date means you accept the revised version.
Log in and open account settings to edit standard fields such as your contact number. For changes that need document verification — like correcting a registered name — contact support directly and we will guide you through the required steps.
No. Your account is personal and non-transferable. Sharing access or allowing another person to operate your account breaches these terms and may result in suspension. If you think someone has accessed your account without permission, contact support immediately.
Transaction queries go through our support team first. Open a support request with the transaction date, amount, and payment method. We review the record on our side and respond with findings. If the issue involves the payment provider directly, we will tell you what step to take next.
Contact support through live chat or email and request account closure. We confirm the closure in writing, stop all new deposits and wagers, and walk you through withdrawing any confirmed balance remaining in your wallet at that point.