Slots / Mobile
jililive1 sets out these legal terms so you know exactly what governs your account, your transactions through Upay or Bank Transfer, and your use of the lobby. Access and eligibility depend on your local law and the eligible regions we serve.
These terms govern every interaction you have with jililive1 — from opening your account to placing a wager and moving funds through Upay or Bank Transfer. They do not create a contract where local law prohibits online gaming services; your eligibility depends entirely on the laws of your jurisdiction and the regions we currently serve. We apply these terms consistently across all account types. Where a conflict arises between a promotional notice and these core terms, the core terms take precedence. Certain sections — particularly those covering account suspension, fund holds, and dispute resolution — are shaped by the regulatory environment of the regions in which we operate. If you access the platform from a location where such services are restricted, these terms do not grant you any right to do so, and we may restrict or close your account accordingly. We update these terms when our services change or when applicable rules require it. The version published on this page is the current version. Continuing to use your account after an update means you accept the revised terms. For questions about how a specific term applies to your Upay wallet or Bank Transfer account, reach our support team through the contact paths listed on this page.
Upay
Bank Transfer
Account Wallet
Bangladesh (eligible regions)
Not every part of your experience falls under the same policy section. Here is a clear breakdown of what these legal terms do and do not cover, so you can find the right document for your question.
Your login credentials, account registration, identity verification steps, and session security all fall within this policy. Any restriction or suspension of access is governed by the terms set out here.
Deposits and withdrawals processed through Upay or Bank Transfer are covered by these terms alongside the payment-specific conditions shown at the point of transaction in your account wallet.
Game titles, lobby content, and promotional notices published on jililive1 are our content and are covered by the intellectual property and acceptable-use sections of these terms.
External payment processors, game studios, and any linked third-party sites operate under their own terms. We are not responsible for those terms, and this policy does not extend to them.
You hold specific rights over the information tied to your account and the way we handle it. Reviewing your transaction history is straightforward: open the account wallet section and select the history tab to see every deposit and withdrawal recorded against your profile. If any detail — your registered name, contact address, or linked payment method — is incorrect, you can submit a correction request directly through the account settings page. For questions that go beyond self-service, our support team is the right path. We aim to acknowledge policy-related queries and route them to the correct team. You also have the right to request that your account be closed; submit that request through support and we will process it in line with the fund-return steps shown in your account terms. These rights apply to all account holders in eligible regions.
Open the account wallet and select transaction history to see a full log of your deposits and withdrawals, including Upay and Bank Transfer entries.
Navigate to account settings to update your registered contact information or linked payment method. Some changes require identity verification before they take effect.
Use the support contact paths on this page to submit a written policy question. Reference your account ID so the team can locate your record quickly.
Submit a closure request through support. Any remaining wallet balance will be returned via your last verified payment method, subject to the conditions in your account terms.
For any question about these terms, your account rights, or a specific transaction, use the contact routes below. We only list channels that are actively monitored; we do not publish response-time commitments we cannot verify.
Open the chat widget from any page on jililive1. Describe your policy question and include your account ID so the agent can pull up your record without delay.
Send a written query to the support address listed in your account confirmation email. Email is the recommended path for formal policy questions that require a written record.
The help section inside your signed-in account contains policy summaries and step-by-step guides for common requests such as account corrections and transaction disputes.
We collect only the account and transaction data needed to operate your wallet and verify your identity in line with the requirements of the regions we serve. Here is how each area works.
Account registration data and transaction records — including Upay and Bank Transfer entries — are stored securely and used only for account operation, fraud prevention, and compliance with applicable regional requirements. We do not sell your data to third parties.
We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. You can manage cookie settings through your browser. Disabling functional cookies may affect how the lobby and account pages load.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions in account settings. If you notice unrecognised activity, contact support immediately through live chat or email.
We retain account and transaction records for the period required by applicable rules in the regions we operate. After account closure, records are held for the minimum required period and then deleted. Request details through the support email path.
These are the questions we hear most often about the legal terms, account rights, and data practices at jililive1.
These terms apply to all account holders, but your eligibility to use the platform depends on your local law and whether Bangladesh is an eligible region at the time you access the site. If local law restricts online gaming services, these terms do not override that restriction.
The version published on this page is always the current one. We update it when our services change or when applicable rules require a revision. Continuing to use your account after an update means you accept the revised terms as shown here.
Yes. Submit a written request through the support email address listed in your account confirmation. Include your account ID and specify what records you need. We will respond in line with the requirements of the regions we operate in.
Transaction records, including all Upay and Bank Transfer entries, are retained for the minimum period required by applicable rules after account closure. After that period they are deleted. You can request details about the specific retention period through support.
Open the transaction history in your account wallet and note the transaction ID and date. Then contact support via live chat or email with those details. The team will review the record and respond with the outcome of the dispute check.
Contact support immediately through live chat — it is the fastest path. Change your password through account settings at the same time. The support team can place a temporary hold on your account while the access issue is investigated.